Manager (m/f/d) MedTech Service Engineering & Development

Manager (m/f/d) MedTech Service Engineering & Development

Olympus Winter & Ibe GmbH (OWI) | Medical Systems | from 01.07.2024, unlimited, fulltime

As a high-tech specialist within the Olympus Corporation, Olympus Surgical Technologies Europe is the development and manufacturing center for rigid endoscopy, bipolar high-frequency surgery and reprocessing. With a total workforce of 2,600 employees at nine locations in EMEA and its headquarters in Hamburg, the company stands for exceptional performance in medical diagnostics and therapy, and offers a full range of the most modern endoscopic applications, from single products to procedure-oriented systems solutions.

Your responsibilities

We are seeking a highly skilled and motivated Manager (m/f/d) Service Engineering & Development to join our management team at Olympus. In this role you will lead a team of approx. 12 people. You and your team are responsible for transferring global and service divisional requirements into design specifications for new product developments. This role entails the development and implementation of all service-related activities for new products, ensuring efficient service life cycle management, and driving initiatives to reduce repair costs. Additionally, the Manager (m/f/d) Service Development will play a crucial role in equipment development and support, ensuring repair processes are validated and continuously improved.
Acts as service responsible for the legal manufacturer Olympus Surgical Technology Europe.
Translate global and local medical repair service requirements into product design specifications.
Execute service-related activities for new product launches.
Oversee the service life cycle of all products, including master data management.
Implement service and repair procedures to reduce costs.
Offer 3rd level support globally to minimize repair expenses in labor and parts.
Spearhead initiatives to optimize repair costs and validate processes.
Innovate equipment and support systems for efficient repair processes.
Ensure continuous improvement of department processes and staff in line with business strategies.
Lead new repair introductions, encompassing collecting service requirements, implementing work packages, communicating with the Sales division, conducting repair training, and creating technical documentation.
Manage the service product life cycle, including changes, discontinuations, corrective actions, distribution of relevant documents, and maintenance of repair master data.
University degree in medical engineering, mechanical engineering, or a related field.
At least 5 years of professional experience in Service Support or Engineering within the MedTech sector.
Proven track record in a managerial position
Proficiency in both English and German, spoken and written.
Excellent communication skills with intercultural competence to promote international cooperation and build networks across your team and beyond.
Goal-driven and innovative approach with a resilient attitude to represent and assert your interests.
Strong analytical abilities and systematic thinking.
Team player with a keen focus on customer satisfaction and service excellence.

The Interview will be competence based and the following competencies will be assessed:

· Build for the Future
· Deliver Results
· Lead People
· Lead Self
· Model and champion Our Core Values

30 days of annual leave
Up to 60% mobile work possible + flexible work time model with overtime compensation
Holiday and Christmas bonuses
Corporate benefits discounts for employees
Comprehensive company pension scheme and capital-forming benefits
Company restaurant with live cooking and healthy food (subsidized)
Employee Assistance Program of FamPLUS to support your health, mental and emotional well-being
Subsidy for public transportation (Deutschlandticket), free parking spaces and bike or car leasing
Various subsidized company sports groups and access to the inhouse company gym

About Olympus Medical Systems

The Medical Systems Division represents Olympus’ largest business domain and is the global market and technology leader for medical endoscopes. Olympus aims to continuously find better and more economical solutions to medical issues which improve the well-being of patients, enhance the working environment for doctors and nursing staff and help to develop the overall performance of health care providers.

About Olympus Medical Systems

The Medical Systems Division represents Olympus’ largest business domain and is the global market and technology leader for medical endoscopes. Olympus aims to continuously find better and more economical solutions to medical issues which improve the well-being of patients, enhance the working environment for doctors and nursing staff and help to develop the overall performance of health care providers.

More reasons to join our team

Further information:

Valuing diverse perspectives and lifestyles is one of our core values. We would therefore like to encourage all people to apply – regardless of gender, restrictions, nationality, ethnic and social origin, religion, world view, age as well as sexual orientation and identity.

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