Spanish-speaking Customer Support Advisor - Athens
Vollzeit
Jobs Europe AB
Introduction
Welcome to the vibrant world of Teleperformance Greece, where customer experiences are transformed, and businesses thrive in the digital age!
Responsibilities
What you will do:- Handle calls, emails and chat with a sense in Spanish
- Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
- As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
- Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
- Exchanging ideas and solutions with your colleagues!
- Turning every customer into a happy customer!
Qualifications
What you will bring:- Excellent command of Spanish
- Good knowledge of English
- Great communication & soft skills, as well as problem-solving skills
- Computer knowledge/tech savviness
- Ability to multitask and have strong interpersonal skills.
- Ability to work in rotating shifts and availability to work overtime when/if required.
- Work experience in customer support will be considered as an advantage
- A positive and adventurous attitude
Incentives
Here's a taste of what we offer:
- Possibility of remote work from home
- · 40 days of working from abroad
- · Regular training and long-term development
- · Travel fund: up to 12 000 CZK per year to spend on airplane tickets for you and your family or friends
- · Leisure: up to 6 000 CZK per year to spend on sports activities/language courses/etc.
- · Meal tickets in the value of 130 CZK per working day
- · 3 extra days of holiday – 23 days in total per year
- · Discounted air tickets with Air France up to 90% discount
- · Growing opportunities (90% of our team leaders/managers have been hired internally)
- · Stable work conditions (permanent contract) and enjoyable environment
- · Private medical assistance ulékaře.cz for you and your relatives
- · Discounts with local shops in the Florentinum building
- · Referral program
- · Company events
Contact information
Start your journey with Teleperformance Greece!
Share with us your CV and we will fly back to you.
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