Sales Operations Manager

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and services, helping clients design, implement, and manage technology solutions for today while enabling transformation for tomorrow.

Sales Operations is a critical enabler of Insight’s commercial performance. The function drives efficiency, scalability, and data-driven decision-making across the sales organisation by optimising processes, systems, and governance.

The Sales Operations Manager is responsible for maximising sales productivity and effectiveness within a defined business segment by owning forecasting, planning, performance management, and operational execution. This role partners closely with Sales Leadership and cross-functional teams to ensure disciplined pipeline management, accurate forecasting, and continuous process improvement.

Key Responsibilities

• Forecasting & Pipeline Management

• Own forecast cadence, ensuring accuracy, consistency, and transparency across pipeline, backlog, and bookings

• Monitor pipeline health and conversion trends; proactively identify risks and opportunities

• Performance Management & Analytics

• Analyse sales performance metrics and deliver actionable insights to Sales Directors

• Develop and maintain reporting packs, including QBRs, dashboards, and executive summaries

• Support resource allocation and territory optimisation through data-driven recommendations

• Planning & Governance

• Support annual planning, quota setting, and target allocation

• Drive account planning discipline and execution in partnership with sales leadership

• Provide forward-looking insights for budgeting and operational planning cycles

• Data & Systems Ownership

• Ensure data integrity across CRM and ERP systems to enable accurate reporting and forecasting

• Oversee system adoption, usage standards, and continuous process optimisation

• Manage and resolve sales operations workflow issues and escalations

• Process Optimisation

• Identify inefficiencies across the sales lifecycle and implement scalable, standardised processes

• Drive operational excellence initiatives across the region (e.g., EMEA alignment)

• Establish and enforce best practices for deal management, renewals, and pipeline hygiene

• Leadership & Stakeholder Engagement

• Partner with Sales Directors/Managers to drive execution against strategic priorities

• Influence senior stakeholders through data-backed insights and recommendations

• Lead and develop a high-performing sales operations capability

Qualifications & Experience

• Strong experience in Sales Operations, Revenue Operations, or commercial strategy roles

• Advanced proficiency in CRM/ERP systems and Microsoft Office (especially Excel)

• Strong analytical capability with experience translating data into business impact

• Proven ability to operate in a fast-paced, deadline-driven environment with high attention to detail

• Excellent stakeholder management skills, with the ability to influence senior leadership