Sales Operations Manager

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and services, helping clients design, implement, and manage technology solutions for today while enabling transformation for tomorrow.  

Sales Operations is a critical enabler of Insight’s commercial performance. The function drives efficiency, scalability, and data-driven decision-making across the sales organisation by optimising processes, systems, and governance.  

The Sales Operations Manager is responsible for maximising sales productivity and effectiveness within a defined business segment by owning forecasting, planning, performance management, and operational execution. This role partners closely with Sales Leadership and cross-functional teams to ensure disciplined pipeline management, accurate forecasting, and continuous process improvement.  

Key Responsibilities  

• Forecasting & Pipeline Management  

• Own forecast cadence, ensuring accuracy, consistency, and transparency across pipeline, backlog, and bookings  

• Monitor pipeline health and conversion trends; proactively identify risks and opportunities  

• Performance Management & Analytics  

• Analyse sales performance metrics and deliver actionable insights to Sales Directors  

• Develop and maintain reporting packs, including QBRs, dashboards, and executive summaries  

• Support resource allocation and territory optimisation through data-driven recommendations  

• Planning & Governance  

• Support annual planning, quota setting, and target allocation  

• Drive account planning discipline and execution in partnership with sales leadership  

• Provide forward-looking insights for budgeting and operational planning cycles  

• Data & Systems Ownership  

• Ensure data integrity across CRM and ERP systems to enable accurate reporting and forecasting  

• Oversee system adoption, usage standards, and continuous process optimisation  

• Manage and resolve sales operations workflow issues and escalations  

• Process Optimisation  

• Identify inefficiencies across the sales lifecycle and implement scalable, standardised processes  

• Drive operational excellence initiatives across the region (e.g., EMEA alignment) 

• Establish and enforce best practices for deal management, renewals, and pipeline hygiene  

• Leadership & Stakeholder Engagement  

• Partner with Sales Directors/Managers to drive execution against strategic priorities  

• Influence senior stakeholders through data-backed insights and recommendations  

• Lead and develop a high-performing sales operations capability  

Qualifications & Experience  

• Strong experience in Sales Operations, Revenue Operations, or commercial strategy roles  

• Advanced proficiency in CRM/ERP systems and Microsoft Office (especially Excel) 

• Strong analytical capability with experience translating data into business impact  

• Proven ability to operate in a fast-paced, deadline-driven environment with high attention to detail  

• Excellent stakeholder management skills, with the ability to influence senior leadership