DevOps Python Engineer*in

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We are Delivery Hero.

We are on the lookout for a Staff Engineer (Python, ML) to join the AI Autopilot team in Logistics on our journey to always deliver amazing experiences.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, merchants and support agents across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

We are committed to automate the daily work of support agents, providing customers a great support experience while making sure our human agents can focus on the harder problems. Our internal Agent Copilot guides our human agents with step-by-step instructions based on standard procedures and leverages LLMs to automatically interpret relevant customer details shared during chats.Work on our hardest problems, building a high quality, architecturally sound artificial support agent with human-like traits.

Design and develop the architecture for features that improve the quality of automated chats, covering various problem spaces such as natural language understanding, conversational flow & engagement or handling errors & uncertainty in human language.

We live devops.

Design and guide the implementation of cutting-edge solutions that will transform the customer support industry.

A Master's degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university

Over 10 years of solid professional experience developing production-grade software in Python, including 2+ years of designing technical architectures to solve complex conversational challenges using LLM technologies.

Thrive in dynamic environments, working on cutting edge projects that often come with ambiguity.

Demonstrated ability to drive long-term design strategies that span multiple complex projects

Proven ability to mentor team members to support their understanding and growth of software engineering architecture concepts and aid in their technical development

Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

We offer 27 days holiday with an extra day on 2nd and 3rd year of service

We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

Health Checkups, Meditation, Gym & Bicycle Subsidy

Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

The power of getting together over some food is unrivaled. Digital Meal Vouchers, Food Vouchers, Corporate Discounts. If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application.