Support &Training Expert

You are responsible for managing the global NPS survey – from concept development and execution to analysis and reporting
Your responsibilities also include preparing insightful management reports, dashboards, and presentations for executives as part of an integrated communication approach
You support internal stakeholders in translating customer insights into concrete action recommendations for regions, service divisions, and corporate functions
In addition, you develop and establish global feedback loops and processes to ensure effective follow-up and continuous improvement
Another key focus is conducting benchmarking analyses on customer satisfaction and feedback management, comparing DEKRA with leading TIC companies and international best practices
You design targeted account-based marketing campaigns for strategic customers, aligned with global and regional priorities
Working closely with sales, marketing, and service teams, you develop tailored customer engagement strategies
You establish scalable ABM best practices and toolkits for international implementation

University degree in Business Administration, Marketing, Customer Experience, or a related field

• 5+ years of professional experience in customer satisfaction management, customer insights, or account-based marketing in an international environment
• Proven track record in managing NPS or similar global survey programs
• Strong analytical skills with the ability to translate complex data into clear actions and recommendations
• Experience with digital marketing and CRM systems (e.g. Salesforce)
• Excellent project management and stakeholder management skills
• Excellent written and spoken German and English skills are desirable

Attractive salary, incl. Christmas bonus and vacation pay as well as company profit-sharing scheme

• Internal training and qualification options
• Other great benefits: company pension, job bike leasing, job ticket/transportation costs, employee discounts, canteen with food subsidies, internal company health management, parking spaces, and much more

As one of the world’s leading expert organizations, the company currently employs around 48 ,000 people in 60 countries on 5 continents. With qualified and independent expert services, they work to achieve the company's vision that DEKRA will be the global partner for a safe, secure, and sustainable world.