Automation Engineer - DevOps Engineer

Serco has made significant contributions at ESA's European Space Operations Center (ESOC) in Darmstadt, supporting a wide range of space missions and projects. Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Their expertise in spacecraft operations, ground systems, and data processing has earned them recognition, including 'Best in Domain' awards from ESA. On behalf of our customer, the European Space Agency, we are looking for an Automation / DevOps Engineer. You would be a part of the Network Operations Center (NOC) tasked with maintaining and operating the Mission Operations Infrastructure, covering everything from 24/7 first line monitoring and service desk to 2nd line teams and support for engineering activities.

Your mission would be to lead our digital transformation initiatives by improving the delivery of IT services through automation. The ideal candidate will design, develop, and implement automation strategies and solutions that optimize operational efficiency, enhance service quality, and drive innovation across IT processes.

Coordinate and promote the use of automation across NOC services by identifying automation opportunities across IT service delivery and operational processes.

Collaborate with IT and business stakeholders to understand service requirements and translate them into automated solutions.

Support the Service Management Team in driving the evolution of the service in alignment with the Agency's changing business needs.

Enable and integrate automation tools within NOC services as well as monitor and analyze automated processes to ensure efficiency, reliability, and compliance.

Proven experience (3+ years) in IT service management, IT operations, or automation roles.

Prior experience in project management – ​​Prince2, PMP, Six Sigma certification is preferred.

Hands-on expertise with automation platforms, experience in process automation, workflow optimization, and IT service delivery improvement – ​​certification in Automation is preferred.

Proficiency in scripting languages ​​like Python, PowerShell, or Bash is preferred.

Familiarity with ITSM platforms for integrating automation into IT workflows.

Fluent in English, proven ability to communicate effectively, both in speech and writing.

Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing.

• Hybrid working model.
• 30% subsidy on Germany ticket.
• Gym membership discount.
• Private pension scheme.
• Corporate benefits discounts.
• 30 days of holiday.

We offer space capabilities across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security. We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation/remote sensing, launch providers and much more.