Software Engineer / Backend Developer (m/w/d)

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.

To support the delivery process and stability of our products, we can also count on our Product Support team, QA team, and SRE team who, alongside our Product and People team, Director/Architect and VP Engineering, are constantly looking to overcome new challenges, to innovate, and to ensure the success of our products and satisfaction of our customers.

Create the best-in-class software-, architecture- and code-design. Raise the bar regarding automated tests & software security. Identify bottlenecks in our software products & help other less senior engineers with profiling.
You embrace a - you-build-it-you-run-it mentality in the team and the wider organisation.
Backend Engineer – With 8+ years of hands-on experience, you’ve built, scaled, and maintained backend systems that run reliably in production.
Language-Agnostic Technologist – Whether it's TypeScript, Python, or Golang, you're fluent across multiple languages and, more importantly, you've mastered the underlying software engineering principles. Incident Response & Decision Making – You stay calm under pressure, make decisions with urgency when necessary, and are comfortable being on call for emergencies when needed. Benefits
We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include

• Attractive and performance-oriented salary
• Company Pension Scheme
• Global Employee Assistance Program
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.