Engineering: Automation Engineer

They're looking for a Customer Success Engineer who can support clients from onboarding to long-term success—while building and optimizing automation workflows using industry-standard tools. This is not a passive support role—you’ll be hands-on in designing and implementing technical solutions, refining customer success processes, and collaborating across departments to deliver measurable outcomes. Perks & Benefits

• ##Observance of paid Philippine Regular Holidays (Flexibility of Holidays depending on place of residency)
• ##100% remote – work from anywhere
• ##Be part of meaningful, high-impact international projects
• ##Manage customer onboarding and implementation across various AI-powered automation solutions

Collaborate with product and engineering teams to deliver client feedback and feature needs
Help customers set up and optimize AI workflows , including voice agents , chat tools, and internal AI use cases
Continuously improve onboarding processes , communication flows, and automation templates
3–5+ years in Customer Success, Implementation, or Technical Onboarding , ideally with SaaS or API-based products
Working knowledge of AI/LLM tools , especially ChatGPT , Claude , or other voice/chat AI agents
Excellent English communication (verbal + written)
Ability to manage multiple customer projects, timelines, and requests simultaneously
Confident building SOPs, internal systems, and scalable support processes
Hands-on experience deploying AI voice agents or AI-powered support tools
Exposure to early-stage startup environments and fast-paced remote teams
Ability to create training videos , playbooks, or documentation
Experience with no-code tools , automation stacks , and customer onboarding at scale
&##One-way Video Interview - Record a brief one-way video introduction to showcase your communication skills

• Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
• Client Interview - Final interview with the client team you'd be supporting
• Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.