Customer Service Manager

Are you ready to take off your career with us? Would you like to be part of a multicultural team and new challenges?

If you are eager to show your skills as Customer Service Manager , check out this position and apply!

Facts

Location
Mexico City
Employment level
Direct entry
Function
Customer service
Working time
Full time

Your main tasks include, among others:

Responsible for commercial processing & operational handling of the contract based on cost effectiveness
Identifies & manages revenue opportunities
Advises customers & pro-actively sells services
Responsible for perfect functioning of customer interface while giving consideration to contractual service agreements and internal KPIs
Independently manage the customer relationship at the operational level & ensure its ongoing development
Responsible for first escalation level for process related issues
Monitor & support performance
Coordinate BU's within LHT & maintain an internal/external performance dialog
Corrects cost booking & in time invoicing
Perform support functions and deputized duties as directed
Managing LHT supply chain to meet customer requirements

*All other duties as assigned or required

Flight privileges, Discounts / shopping, Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Education, Flex Holidays, Healthcare, Life Insurance, Paid maternity and paternity leave

Take your career to new altitudes!

Let us show you what being part of the fascinating airline industry can bring to you!

If you want to take a new step in your career as Customer Service Manager , take a look to the following requirements:

High school diploma/GED required
Bachelor´s degree desirable
More than 2 years of experience in MRO Customer Service
Fluency in English & Spanish language required
German language desirable
MRO Customer Service & MRO repairs management knowledge required
SAP, MAX / CSM Training knowledge desirable
MS Office knowledge as user
Excellent cost consciousness
Excellent detail orientation
Excellent communication skills
Excellent problem solving
Excellent adaptability
Excellent commitment
Responsible of budget: costs and revenue. CSM is responsible for and influences up to USD 50.000
Must possess permit to work in the Mexico
Assessment screening
Willingness to travel
Time pressure adaptability

* CV/Resume required

* Company will not provide relocation assistance

About Lufthansa Technik AG

Lufthansa Technik is the world's leading provider of maintenance, repair and overhaul services and modifications in the aviation industry. With more than 20,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of aircraft technology services to around 800 customers around the world. What makes us so successful? We do. The people at the Lufthansa Technik Group. Whether engineering, IT or logistics, first-year apprentice or highly specialized professional - we not only keep aviation in motion. We are working on its future every day. We are innovators, technoholics and those who think aviation forward. Our pioneering spirit discovers the next horizon even in the smallest detail. We are Aviationeers. What about you?