...Service Center Agent
The Service Center Agent is responsible for the handling and assistance of Remote Ticketing stations. A service center agent plays a critical role in providing efficient and effective customer service. They are the frontline representatives of...
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Vollzeit
Homeoffice
...delivery
Develop distributed, event-driven systems for a highly available infrastructure across multiple globally networked data centers
Lead the technical architecture and implementation process, utilizing your preferred development environment (IntelliJ, Eclipse,...
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Im Frühling
...performance plans in weekly deal and pipeline reviews with senior management and with the agents
-Drive operational excellence of key center metrics including response rates, conversions, pipeline, velocity and accuracy
-Have meaningful career development discussions...
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Vollzeit
...Implementation of card blocking
Mediation processes by forwarding it to the branches, responsible hotlines, to the security center, quality management, to units in the Wealth Management segment, other group units or to the affiliates
Navigation aid for the online...
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...Qualifications
What You Bring to the Role
~1 year or more of related customer service experience in retail, banking, contact center, customer electronics or similar fields
~ Effective written communication skills including grammar and spelling in German and...
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...write, and speak fluently if needed, language skill is additional (Ready & write proficiency)
~ Preferred experience in a Contact Center/service program for any advertising tech company.
~ Product support experience is desirable. High experience supporting customers...
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...certifications within Google products
~ Bi-weekly, monthly or quarterly contests
~ Employment with the world's largest provider of contact center services
~ Excellent work environment, great colleagues, social arrangements and personal development
~ Dynamic business casual...
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Vollzeit
...Introduction
Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business...
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Vollzeit