As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are on the lookout for a (Senior) UX Researcher (all genders) to join our Logistics Product team on our journey to always deliver amazing experiences.

Logistics is the engine that ensures orders get to restaurants and food to customers. It is at the heart of bringing hot delicious meals to customers in the fastest possible way. We build mobile apps, products for riders, vendors, internal products’ users as well as dispatchers, planners and support teams.

You will be a vital member of the Rider Design Team, where you'll have the opportunity to apply various research methods across projects spanning from discovery/generative to strategic/tactical stages of the product development process. Additionally, you will contribute to establishing UXR Operations. Your insights will influence product direction and roadmaps, driving understanding and empathy with our users across product teams.

Conduct in-depth exploratory user research and analysis to understand user needs, motivations, and pain points. Employing both quantitative and qualitative methodologies.
Plan and execute user research studies, including observations, interviews, usability testing, surveys, and other methods as required.
Develop and maintain detailed research documentation, such as research plans, shareable insight, data repositories, and summary reports.
Analyze and synthesize research data to derive actionable insights and recommendations, guiding decision-making processes effectively.
Collaborate closely with cross-functional teams to ensure alignment of research objectives with business needs, and translate research findings into design principles and user-centered solutions in collaboration with UX designers and product managers.
Lead initiatives to streamline research operations and optimize processes for enhanced efficiency and effectiveness, including establishing user recruitment processes across different regions.
Continuously enhance the practice of UX research within the organization, fostering a user-driven culture and influencing stakeholders at various levels.
Stay abreast of industry trends and best practices in UX research, contributing innovative ideas to refine user approaches and internal knowledge.

Qualifications

Proficiency in tools like Hotjar, Maze or similar research tools is preferred, with experience in Figma and Confluence considered advantageous
More than 5 years of experience in tech research or a related field.
Proficiency in both qualitative and quantitative research methodologies.
Strong analytical skills with ability to interpret complex data sets, connecting user insights, problems, or needs to long and short term business goals
Demonstrated experience in technology research operations, ideally with a global product, knowledge of when, why, and how to implement UX guidance effectively.
Excellent planning, prioritization, and time-management skills. capable of driving the research roadmap and executing various studies independently. Delivers high-value research in dynamic environments by consistently meeting deadlines.
Ability to develop and implement streamlined research processes and workflows, including recruitment, repository, and research influencing practices
Familiarity with research management tools and platforms for recruitment and repository management.
Capable of managing multiple work streams in a fast-paced, changing environment.
Excellent written and verbal communication skills.
Fluency in English required.

Nice to have

Experience working in a fast-paced environment, across multiple platforms and/or markets is a huge plus.
Experience in mobile applications and B2B are a plus.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.