Additional Information Location Flexible: (Eshcborn, London & France)
Job Number 24046644
Job Category Information Technology
Location Europe Office - Eschborn, Marriott Hotel Holding GmbH, Eschborn-Frankfurt, Hessen, Germany VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

The Manager IT Franchise Services EMEA forms part of the IT Operations group and reports to the Director IT Franchises Services EMEA.

Provide day to day IT direction, management, and assistance to Franchise Hotels. The role assists Franchise Properties with their network connectivity to Marriott. Liaises with properties and third parties in escalation of their IT related issues. Communicate Marriott’s technology and initiatives effectively to the Franchise community. Educate the franchise community on Marriott IT policies and processes. Coordinates/manages installations, conversions, network changes, troubleshooting and maintenance efforts with various technology representatives. Works with MI project leaders at a broad level to ensure alignment as required with the Franchisees.Is current with technical, business knowledge and experience to provide support of IT hardware, software and generates related communications. Addresses inquires from properties in relation to IT Hardware and Software bearing in mind Marriott Technology Standards and Exercises prudence especially when communicating with Franchisees.

SCOPE

Number of Properties 550+
Number of Rooms: 81,500+
Number of FTE Associates 0
Interacts with various levels within the organization and properties
Control or Influence of Budget (Y or N) - N

BUSINESS

Position covers franchise liaison across EMEA and all brands.
Delivers Franchise access administrator EID to ensure timely provision of user access
Delivers respective property distribution lists (DL), franchise email forwarding and conducts their quarterly audits
Assists with Franchise Newsletter
Assists / maintains / updates Franchise IT MGS pages quarterly
Assists in follow up on identified vulnerabilities with properties
Assist with compliance of security audit findings at properties
Assists / delivers property leadership webinars
Ensures compliance with all Marriott International Policies (MIP) and Information Security Manual (IT-SEC) requirements, ensuring IT elements of PCI/PTA are delivered where applicable to franchisees and assists with compliance of franchise standards
Certificate requests for the installation/coordination of the various system applications if required
Coordinates/troubleshoots with third party where required to assist with property network, interfaces
Takes responsibility to drive resolution with connectivity issues between Marriott and the franchisee including working with internal and external partners as necessary, managing incidents and finding solutions and assists Franchisees in escalation of issues if required
Manages / assists with hotel conversions such as from Managed to Franchise or operator changes
Manage escalation process during project rollouts where applicable and provides required project support for initiative development/implementation, escalations for Franchise Hotels
Organize and/or attends IT meetings when required
Establishes and maintains strong, collaborative relationship with Franchise Properties / Operators to ensure they understand Marriot business direction in relation to IT.
Maintains understanding of technology direction and how that direction can be leveraged for present day requirements.
Works in a close partnership with other IT functions to provide a seamless response to the information technology needs of hotels
Leverages technical and business knowledge and experience to provide support of IT hardware, software and generates related communications.
Has the required technical skills to provide support to assist in the resolution of support issues and maintains a working understanding of emerging technology trends, especially those unique to the hospitality/lodging industry
Ensures the information technology needs of Marriott International are met in a manner that is consistent with MI systems and technology standards and products and services offered or required in franchise locations meet Marriott security & privacy compliance requirements
Ensures business partners are educated in Marriott technology related brand standards promoting adoption in the Franchise community
Ensures problems are correctly reported, routed, tracked, and resolved; ensuring the business client remains informed through the process.
The manager IT Franchise is responsible for determining his/her own schedule in order to meet the business or project needs
Is educated in Marriott brand standards (Property Internet, Simphony/FreedomPay POS, SBA etc ) in order to assist compliance in franchise locations.
Works as part of the EMEA IT continent management team providing assistance, input and taking responsibility during absences or as required
Works in close partnership with Owner Franchise Services Group (OFS) and Owner Franchise Support Hub.

CANDIDATE PROFILE

Experience and Skills

Excellent interpersonal and communication skills (verbal and written)
Solid relationship building skills (client, vendor, peers)
plus years demonstrated track record in hotel IT support, installation of hotel systems and managing projects of small to medium size .
Significant experience and demonstrated leadership in information systems management and enabling technologies
Experience working in a collaborative environment
Familiarity with Marriott’s technology (both current and future roadmap)
Experience working with or for Franchise hotel locations
Excellent problem-solving skills.
Technical knowledge and skills related to Marriott’s computing environment
Experience with multiple brands.

Education or Certification

Degree or equivalent work experience
Project management experience required

Work Environment

Role is based from one of Marriott EMEA continent office locations
Role requires limited travel

Personal Attributes and Competencies

Relationship builder; networker

Collaborative; team player

Results oriented; delivers results under difficult conditions and demonstrates balanced judgment under pressure

Engages in fixing the problem

Exhibits leadership presence; ability to establish credibility necessary to influence at all organizational levels and give projects credibility

Communicator: has excellent verbal and written communication skills and ability to adjust style for different levels.

Analytical; makes decisions using data.

Organization learner; has acute organizational and self-awareness; political savvy.

Highly organized and able to handle multiple priorities at any given point in time.

Proficiency in written and spoken English is required, with additional languages highly preferable

Demonstrated skills in support of applications, hardware, operating systems, and telecommunications.

Demonstrated skills in troubleshooting and resolving problems around PCs, operating systems, servers, peripherals, etc.

TECHNICAL EXPERTISE (LEARNING AND APPLYING PERSONAL EXPERTISE)

The following are specific responsibilities and contributions critical to the successful performance of the position:

Technical Skills/Computer:

Microsoft Windows Server
Microsoft Active Directory
Microsoft Windows 10
Virtualisation Technologies (Inc. VMWare)
Edge Managed Network Switching
Knowledge of WAN/LAN & VPN technologies including MPLS and IFLI Integration
Knowledge Microsoft Terminal Services
Internet Security Technologies
Voice IP telephony including Hosted
Marriott International desktop build process preferred

Technical Skills/Other:

Knowledge of Marriott datacentre environments
Marriott Security Compliancy & PCI-DSS requirements
Oracle Opera Property Management Systems/Sales & Catering
Oracle Simphony Point of Sale
Golf, Leisure, Spa and other Marriott Operational Systems
Marriott Global Property Network Standards (GPNS)
Marriott Guest Room Entertainment Standards (GRE)
Marriott Digital and Contactless Experience Solutions including Mobile Key, Mobile Check-in, Mobile Dining, Empower GXP
Cloud and Above Property Backup Solutions
EFT Credit Card Systems
Trouble shooting & resolution skills for PCs, operating systems, servers, peripherals, etc
Excellent written and verbal communication skills, with ability to communicate technical solutions to non-technical managers.
PCI-DSS / PII security compliance
IT Project Management experience preferred

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
#J-18808-Ljbffr