Introduction

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Responsibilities

Come and work with us.

Are you a Danish native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in historic Athens ?

So we have the perfect opportunity for you!

Your future project: join our Danish Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Provide the highest level of support to our customers via phone and email on a range of issues
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

Qualifications

To succeed in the role, you will need to have:

Native or proficient level of Danish (C2)
Intermediate level of English (at least B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be a local candidate or willing to relocate to historic Athens, Greece

Incentives

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Very competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
Assistance in relocation to Athens
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Contact information

Apply Today!

Our success lies in our diversity, and our differences are our strength. We are an equal-opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

Danish Customer Advisor for Foundever - Athens, Greece