Introduction

Webhelp is a global organization headquartered in France with more than 80,000 employees. We focus on creating superb customer experiences and developing business solutions adapted to each company.

We are a fun-loving community that thrives on making a difference on behalf of the world’s most exciting brands. Being a people-first company is based on our firm belief that everything comes alive when you put people at your heart.

Responsibilities

Career growth and personal development

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Plus, at Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

In everything we do, we believe in doing right by and for people—our clients, their customers, our people, our community, and our planet.

As a Spanish Quality Analyst on our team, you will:

What you will do in this role

Have a minimum of 12 months experience in the BPO industry in the same role.
Ensure the proper functioning of the quality control system.
Perform recordings and evaluations of calls according to a given repository.
Participate in the process of upgrading project quality skills through calibration and calibration sessions.
Ensure proper application and compliance of processes.

Qualifications

Your qualifications:

We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix + Webhelp is a great match if you:

Have strong taste for processes and performance.
Have exceptional analytical and reporting skills.
Have Spanish level C2 and English level C1
Show demonstration of reliability and force of proposal
Have rigorous, challenging spirit and dynamic personality.
Have excellent sense of listening and good interpersonal skills.
Have mastery of MS Office tools and most particularly Excel.
Have customer service experience and high customer orientation
Have experience from trainer activities (highly welcome)
Team development, and communications skills, focused on high employee satisfaction and reliability
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.

Incentives

What's in it for you:

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we'll invest in you to help you reimagine and grow your career.

In this role, we offer benefits that help support your unique lifestyle:

Full Relocation Support (including flights, accommodation & transportation)
Indefinite contract
Competitive remuneration package (14 Salaries/year)
20-25% monthly performance bonus
Daily meal voucher in Up Hellas Mastercard
Private health insurance + Dental Care
Opportunities for international Career through the Concentrix + Webhelp International Mobility program
A challenging working environment
Employee events
Free gym, well-being activities, and a rooftop cinema with Acropolis views
Enjoy with your co-workers your lunch break at our new Restaurant

Contact information

Apply Today!

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

Spanish Speaking Quality Analyst - Athens, Greece