Introduction

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers. Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures. As a candidate, you are maybe looking for your first job, or a change in your path or a company to develop a great career. You can be in search of forever or just a while, whatever your drive, we have a place for you, and we will help you develop your knowledge and skills to help you excel at your goals. Find new colleagues and lifelong friends in our community of passionate game-changers. Find what you are looking for at Concentrix+Webhelp! As an employer, we are both multicultural and familiar, innovative and culturally focused, we are many and we are one (team). We want to make sure our game

Responsibilities

Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for an English-speaking – Program Manager to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What you’ll experience with us

As a Program Manager in our team, you will:

Be responsible for the overall site sales forecast while running all operations at the site
Lead a team of sales managers to exceed client targets, achieve business goals, maintain compliant operations, deliver optimal customer experience
Oversee the performance of key sales functions, provide guidance in the execution of functional responsibilities, help set objectives and achieve established goals
Take action regarding sales and productivity results on a weekly and monthly basis
Develop best practice documentation procedures and internal communication processes
Improve processes, identify gaps, recommend, and contribute to the implementation of possible solutions
Identify and communicate local market needs and drive issues to resolution
Manage overall team sizing and growth in line with Concentrix + Webhelp commitments
Work closely with the recruitment team to identify, interview & on-board potential candidates. Responsible to set & track sales targets & KPI’s
Own and drive all project related activities to achieve quarterly/yearly sales revenue
Coach, train & evaluate team leaders to monitor their teams performance. Regular interaction with client stakeholders, marketing, and OCP to maintain rhythm of business
Organize weekly, monthly, and quarterly business review with client stakeholders to report performance
Prepare sales analysis, reports and suggest improvements for internal & external management
Maintain CRM hygiene and use it as a Single source of truth for forecasting, reporting & analysis purposes. Plan and execute incentive plans, team activities within the allocated budget
Single point of contact for the field to advise on important matters for all program related activities on a regular basis

Qualifications

We’ll be a great match if you:

Are native or proficient in English
Have minimum 7 years of technology related sales or business development experience
Possess 2+ years of program management experience with proven track record of successfully leading teams of 20+ people including 2+ Sales Managers.
Have superior leadership skills with the ability to enable high performers to deliver and motivate under-performers to improve
Come with experience, background and confidence to initiate and drive business strategy discussions with C-level executives and business decision makers
Have general knowledge of the IT industry, with the capacity to learn and retain knowledge about individual systems, processes, products and services
Possess an achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals
Have a Bachelor's Degree or equivalent work experience

Incentives

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

Full-time contract: 39 hours/week, Monday - Friday from 09:00 to 18:00
Competitive salary and performance bonus: on-target earnings up to 43,000€ gross/year
Restaurant card and medical insurance
Great office location in Barcelona
Friends hunting (referral) bonus
Full paid training about the company and the project you will be working on.
Career development program and specialized courses.
Opportunities for a career abroad through the International Mobility Program

Contact information

Don’t meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

If this sounds like you, join us! English speaking – Program Manager

English speaking - Program Manager