Work from Home and Office hybrid (after training period) #LI-Hybrid
1 Full time, maximum term role available until June 2025
Ability to transfer or take LSL (Long Service Leave) within Local Government

About Merri-bek City Council

Merri-bek City Council is a progressive council of 175,000 residents: one community, proudly diverse. Our council area sits within the banks of the Merri Creek and the Moonee Ponds Creek, and includes Brunswick, Coburg, Fawkner, Glenroy, Gowanbrae, Hadfield, Oak Park and Pascoe Vale. Our city is vibrant and energetic, known for its active community, cultural diversity, creative industries and the arts. Our long-term vision has ambitious goals for environmental sustainability, social justice, community wellbeing, and creating great places. With the Civic Centre located in Coburg, 8 kilometres north of Melbourne’s CBD, there are excellent public transport options and great food and cafés right at the doorstep.

Merri-bek Council strives to be a contemporary, innovative and collaborative organisation with a deep commitment to engaging and supporting the Merri-bek community. Our organisational vision is to be one team, brave and diverse, making a difference.

We pride ourselves on being an inclusive and welcoming workplace. We offer flexible and hybrid work options and genuinely care about providing our staff work/life balance. With the Civic Centre located in Coburg, 8 kilometres north of Melbourne’s CBD, there are excellent public transport options and great food, cafés, parks and a cinema right at the doorstep. Merri-bek is a great place to live, work and play.

About the role

Be part of the change at Merri-bek bringing a fresh focus to our customer experience. Working as part of a team within a highly supportive environment you will be responding to customer queries on everything from rates to planning to household waste and capturing community requests to be actioned by colleagues across the Merri-bek team.

We are seeking experienced customer service professionals who are passionate about providing great service. You need to be comfortable in a contact centre environment and ensuring a seamless customer experience while also sometimes dealing with challenging customer scenarios.

We also offer working from home opportunities.

Skills and experience require to perform the role

Previous experience in a Customer Service and Contact Centre environment
Excellent verbal and written communication skills
Highly motivated individual with an interest in working in a local government organisation to deliver outstanding service to the community
Ability to manage challenging customer situations calmly and confidently
Ability to work across digital engagement channels, possessing solid typing skills and the ability to quickly learn new computer systems and processes

What the role can offer

Extensive opportunities for training & career development
Salary sacrifice options
A real sense of work-life balance & flexible work options
Employer-supported study assistance schemes
Wellness programs

Further support offered for our staff

Up to 20 weeks primary & up to 5 weeks secondary parental leave
Purchase leave
Ceremonial leave
Gender affirmation leave
Family violence leave

For further information about this position please contact Glen Kennedy on 9240 2329 .

Applications close: 11:30pm, Monday, 3 June 2024

*in the case that we receive a high volume of applications, we reserve the right to close this advertisement before the current closing date.

Please note that when applying for this role, you may be required to attach your valid WWCC. Please have this ready when completing your application.

How to apply

Please fill out an application using our online recruitment system. You will be required to upload your CV, a cover letter outlining your relevant skills and experience. You do not need to respond to the individual Key Selection Criteria. Please also upload any other relevant documents.

*Please note that some documents relating to this position may reference Moreland City Council. We are in the process of updating the councils new name of Merri-bek City Council.

Please note that applications must only be submitted online, applications will not be accepted via email.

Merri-bek City Council is proudly diverse and an equal opportunity employer. We encourage applications from the Aboriginal and Torres Strait Islander community, people with disability, and people from every culture, sexuality and gender identity, age and ethnic background. Merri-bek City Council is a Child Safe organisation.

Merri-bek is focused on diverse representation of the community we serve. With this we value lived experience that could contribute to the shaping of this role and in turn will continue to provide representation and growth of safe and inclusive work culture.

We encourage everyone to apply and discuss opportunities to develop your knowledge and experience. Council is committed to removing barriers and access to employment where possible at any point in the recruitment, onboarding and during your time at Council. For further information regarding access or modifications you may require for a recruitment process please contact Danni Jovanovic, Recruitment Business Partner on recruitment@merri-bek.vic.gov.au

Our Commitment

In May 2021, Merri-bek Council adopted a revised Statement of Commitment to Wurundjeri Woi-wurrung People and Aboriginal and Torres Strait Islander communities of the municipality. The statement recognises the Wurundjeri Woi-wurrung people as the traditional owners of the lands and waterways of our municipality.

Merri-bek City Council is committed to being a Child Safe Organisation and has zero tolerance for child abuse. We believe children and young people have the right to be and feel safe and that their safety and wellbeing is the responsibility of everyone. You can read more about our Child Safety Commitment Statement on our website.

Privacy Acknowledgment

Merri-bek City Council's recruitment system, medical, police check, reference checking and onboarding processes are hosted by external service providers who also recognise the importance of privacy. By proceeding with your application, you acknowledge that your personal information will be hosted by these external service providers unless you request us not to do so.

Personal and or health information collected by Council is used for municipal purposes as specified in the Local Government Act 2020. The personal and or health information will be used by Council for these purposes and or related purposes. Council may disclose this information to other organisations if authorised or required by legislation. The applicant understands that the personal and or health information provided is for the above purpose and that they may apply to Council for access to and/or amendment of the information.

Please note that the information provided as part of your application will not be accessed by anyone other than the People and Safety Branch and the hiring manager.

Acknowledgement

By submitting this application, I declare that to the best of my knowledge, the information supplied in this application (including accompanying documents) are true and correct. I understand that if any false or deliberately misleading information is given, or any relevant material withheld, my application will not be progressed, or if I am employed, my employment may be terminated at the discretion of Council. I further understand that any offer of employment is subject to all the pre-employment checks appropriate to the role being completed to the satisfaction of the Council.

Consent to Contact Referees

I understand that a representative of Merri-bek will contact me to gain my permission to contact any listed referee's before conducting a reference.

Preliminary Health Declaration

All applicants are required to complete a Preliminary Health Declaration as part of the application process. Merri-bek City Council advises that failure to disclose any pre-existing or past relevant physical restrictions , injury or condition, suffered by you which may affect your ability to fulfil inherent requirements of the position(s) applied for may result in you being disentitled to claim compensation. This is in accordance with the current Workplace Injury Rehabilitation and Compensation Act in respect of any further injury or illness, recurrence, exacerbation or aggravation of this injury, disease or condition.

Council requires all staff to be vaccinated for COVID-19 and provide evidence of this as part of this application. Please note: If you are short listed for an interview, you will be required to present your vaccination certificate for sighting.

Working With Children Checks

Merri-bek City Council is committed to being a Child Safe organisation and providing environments that are safe for children and young people. We have zero tolerance for child abuse and harm. If the role you are applying for requires a Working with Children Check, you will be required to upload a copy of this document as part of your application.

Qualifications/Licences

Evidence of relevant qualifications and/or licences as required for the position you are applying for will need to be uploaded as part of your application.

Yes I agree to the privacy statement *

Personal Details * Required field

Title *
First name *
Last name *
E-mail *

Digits only or add + for international numbers

Street *
Street Cont.
City, Town or Suburb *
Postcode or Zipcode *
Country *
State, Region or Province *
LinkedIn URL
(Please click on your profile and copy the URL from your profile page.)

Questions

Work rights: *

Australian Permanent Resident Visa
Australian Temporary Resident Visa
New Zealand Citizen
Bridging Visa
Student Visa
Working Holiday Visa
Temporary shortage skills visa
Refugee/humanitarian

Yes, Aboriginal
Yes, Aboriginal and Torres Strait Islander
No
I do not wish to disclose
Do you require any reasonable adjustments to enable you to participate equitably in our recruitment process? *

Man
Women
I do not wish to disclose

Have you previously been employed at Merri-bek through an Agency or as a Contractor: *

Current
Former
Not applicable

Full time, maximum term

Yes
No
If yes to the above please outline
Merri-bek City Council is a diverse organisation, and we support people from priority groups where possible, including those with disabilities. If you require adjustments to the inherent requirements or to perform in the position, please describe.* *

Acknowledge