Job Responsibilities:
Deployment / In-Scope Configuration Items

Servers (Virtual & Physical)
Storage & Backup Devices
Server Appliances
Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)
Tape Storage Units
Power Distribution Units rated 3KVA and below
SAN Fabric Switches
Network Switches
KVM Units
WAN Optimization Devices
Firewalls
Access Points
Routers
Physical Cabling
Cable Management
Cables which connect the device to itself, a peripheral, or a power/network port

Break-fix / Technical Tasks List

Operations Tasks List

Updating and Recording of activities in relevant IT Ticket Management System
Coordinating and agreeing attendance time and date with key stakeholders
Provide support either through phone, remote tools, or in person at onsite
Perform installation as needed either through physical or network medium
Coordinate actual activity date and timings including arrival and departure times.
Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment
Labelling, Patching and Asset Tagging activities
Following specific task instructions and provision necessary reporting as necessary.

Job Requirements:
Technical Skills

Good general understanding of IT principles such as Networks, Hardware and Domains
Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, H&E support
Knowledge of server/client operations in a domain environment including Active Directory
Understanding of current and legacy hardware Infrastructure platforms
Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable
Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment
Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations
Knowledge of TCP/I P standards and networking
Experience with Tape Management activities
Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
Familiarity with backup and recovery software and methodologies

Language skills needed

Soft Skills

Academic Background

Overall Experience (in yrs.)

Requirements

Job Requirements:

Benefits

Salary and Benefits as per market standard