NZXT is a founder-led, global organization that has not lost our entrepreneurial, scrappy roots. We’re made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. So what makes NZXT, NZXT ? Our employees come from a variety of backgrounds with unique experiences and interests that make us better. We invent, we play, and we have fun doing it because building is more than just assembling computer parts - building is an attitude and a state of mind. That attitude is shared by an ever-growing community of people who are all here to help each other reach the next great thing. This is an exciting time to join NZXT - let’s get building.

COMPANY

So what makes NZXT, NZXT ? Our employees come from a variety of backgrounds with unique experiences and interests that make us better. We invent, we play, and we have fun doing it because building is more than just assembling computer parts - building is an attitude and a state of mind. That attitude is shared by an ever-growing community of people who are all here to help each other reach the next great thing. This is an exciting time to join NZXT - let’s get building.

CULTURE & VALUES

Our purpose is to serve the PC gaming community. We are relentless in making the experience achievable and seamless for everyone. Our work is grounded in this pursuit, and guided by our Values. We expect every employee to embody and nurture these Values because when they are in full force, amazing things happen.

Give A Shit: We go the extra mile to do right by our community, and our employees.
Learn And Grow: We build on our mistakes and our successes. We dwell on neither.
Win Together: Valuing every voice, to win as a team - that’s our x-factor.
Keep It Simple: ‘Nuff said.

NZXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful work that makes a real impact.

JOB SUMMARY

Reports to: SVP/DTC

Location: EMEA Remote (with ability to travel to German office)

Workplace Type: Remote

The Sr. Director, International Ecommerce will be responsible for collaborating cross-functionally to build and lead all marketing and merchandising aspects of the NZXT.com direct-to-consumer (DTC) e-commerce business, with a primary focus on mid to high-end Gaming PCs. This includes driving and proactively managing the global NZXT Gaming PC roadmap localization and implementation in EMEA while working with US based global leadership to competitively position NZXT’s offering in target EMEA markets. This role will strategize, plan, develop, and execute content plans, as well as oversee the generation of promotional materials and campaigns, monitor performance analytics, the website traffic, and product performance - with the ability to travel to NZXT Munich office, as needed.

RESPONSIBILITIES

Drive and proactively manage the global NZXT Gaming PC DTC roadmap in EMEA markets to position NZXT's offering competitively.
Orchestrate all aspects of a strategic e-commerce plan to drive traffic and customer growth to meet and exceed revenue and profitability goals.
Drive online revenue by coordinating with Hardware Product Management, Software Product Management, Marketing, and Operations to deliver a best-in-class shopping experience while increasing conversion rate, average order value (AOV), and margin.
Deep understanding of influencers, community, content creators and how these impact overall marketing and revenue.
Work with Marketing to understand key segment personas and their customer journeys to effectively reach and engage audiences as part of a full-funnel strategy.
More emphasis on transformational strategy in sales and marketing versus the transactional.
Cannot be a lone wolf - must have collaboration ability to bridge cross-functionally and build relationships.
Develop and maintain an activity calendar that includes product launches, product revisions, industry events, and promotions in coordination with Hardware Product Management, Software Product Management, and Marketing.
Monitor and leverage analytics and insights to inform overall business strategy and tactics.
Direct integrated campaigns that will deliver an increase in conversion rates, overall order size while managing margin performance across a variety of product lines.
Identify and lead new areas of e-commerce opportunities beyond current offerings.

QUALIFICATIONS

Understanding and knowledge of gaming consumer electronics across top countries in Europe, including Germany, UK and France - specific experience in Gaming PCs and Gaming PC Market preferred.
10+ years of experience in DTC/e-commerce, Digital Marketing, Demand Generation, Marketplace Management, or a related field.
Deep understanding of e-commerce-specific business practices and consumer behavior.
Experience with various commerce and marketing technology platforms (e.g. Shopify, Klaviyo, etc.)
Bachelor’s Degree in Business Management, Sales, related fields, or an equivalent combination of education and experience.
Strong skills and abilities in strategy, planning, and execution, including merchandising, and marketing.
Demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives.
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, and project management skills and experience (from conception to completion).
Highly adept at building trusted partnerships/relationships across all areas of the business.
Excellent presentation and interpersonal skills with the ability to communicate complex concepts clearly and persuasively across different audiences at varying levels of the organization.
Speak functional english and German with French being an asset

CULTURE & VALUES

At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas:

GIVE A SHIT - We’re obsessed with doing right by our community internally and externally.

We speak up
We do what we say

LEARN AND GROW - We see our challenges as opportunities. Progress over perfection.

We are curious and aren’t afraid to try
We take accountability
We apply what we learn

WIN TOGETHER - We elevate each other with unique perspectives and mutual respect.

We are in this together—win or lose
We lift each other up

KEEP IT SIMPLE - We remove complications to focus on what’s needed.

We make it efficient
We reduce friction
We keep things user-friendly

We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.

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