Introduction

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers. Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures. As a candidate, you are maybe looking for your first job, or a change in your path or a company to develop a great career. You can be in search of forever or just a while, whatever your drive, we have a place for you, and we will help you develop your knowledge and skills to help you excel at your goals. Find new colleagues and lifelong friends in our community of passionate game-changers. Find what you are looking for at Concentrix+Webhelp! As an employer, we are both multicultural and familiar, innovative and culturally focused, we are many and we are one (team). We want to make sure our game

Responsibilities

Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for an English-speaking Sales Manager to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What you’ll experience with us

As a Sales Manager in our team, you will:

-Build, motivate and mentor a high-functioning inside sales team to lead and drive sales conversations; hire new Sales Agents; typical team size of 10+ employees

-Lead team members through example. Lead and coach team members through strong call coaching of their customer sales calls and demos.

-Accurately assess risk and identify exceptional performance plans in weekly deal and pipeline reviews with senior management and with the agents

-Drive operational excellence of key center metrics including response rates, conversions, pipeline, velocity and accuracy

-Have meaningful career development discussions and ensure all employees have a development plan in place focused on building capability for current and future roles.

-Assess team capability & build talent pipelines where needed

-Spend time weekly coaching and observing the team both on methods of improving field revenue accountability, Consumption, Customer Adds and on their overall approach in building deep customer trust

-Design and set productivity and sales targets/quota in line with market trends

-Work as part of a team – work in partnership with Quality coach and/or Readiness Managers to improve agent performance

Qualifications

We’ll be a great match if you:

-Are native or proficient in English

-Have 3+ years of team management experience, minimum 2+ years of sales management experience in IT industry or business development with proven track record of successfully leading teams of 8 or more. Familiarity with modern sales techniques and tools preferred

-Possess strong interpersonal skills, excellent written and verbal communications skills - ability to coach team to successfully drive sales over phone, email, video and modern demonstration tools

-Have superior leadership skills with the ability to enable high performers to deliver and motivate under-performers to improve

-Are able to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through success

-Work well in a diverse team and enjoys a dynamic and changing environment

-Have achievement and success-driven personality, are motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration

-Are an advanced user of Microsoft Office Suite applications, Windows OS, 3+ years of experience using a CRM tool (Dynamics, SalesForce or other) is required.

Incentives

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

-Full-time contract: 39 hours/week, Monday - Friday from 09:00 to 18:00

-Competitive salary and performance bonus: 29.000€ gross/year on-target earnings

-Restaurant card and medical insurance

-Great office location in Barcelona

-Friends hunting (referral) bonus

-Full paid training about the company and the project you will be working on

-Career development program and specialized courses.

-Opportunities for a career abroad through the International Mobility Program

Contact information

Don’t meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

If this sounds like you, join us! English speaking - Sales Manager

English speaking - Sales Manager - Barcelona