Description:

Greece, the country with a rich history and culture, is known for its beautiful beaches, ancient ruins and charming cities. As an Account Manager in Greece, you will have the chance to prove yourself in an international environment and benefit from a unique working environment. Here you can enjoy a pleasant climate all year round, be inspired by the beauty of the landscape and live a life between work and leisure. You can also taste the delicious Greek cuisine and experience the nightlife in the cities. So, if you are looking for a new challenge and want to live a life in the heart of the Mediterranean, Greece is the perfect choice for you!

Are you a streamer? Do you want to help other streamers and binge watchers have the best streaming experience? Are you willing to help your fellow bingers to get the best service out of their streaming platform?

We are offering you the possibility to do all of this while living in one of the most beautiful and cultural countries in Europe, Greece in home office!

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

We are looking for German speaking Customer Advisor Specialists to help fellow streamers get the best customer service so that they can get back right back to their streaming sessions knowing that their provider appreciates them!

As a Customer Service Agent your role is, together with your team, to handle issues the customers have with empathy and efficiency. Via phone, email and chat your job is to help the customer troubleshoot issues with their products and follow through until a solution is found.

We are looking for someone who is customer service oriented, that always maintains professionalism and who is able to remain calm under stress.

Besides speaking your native language German (C2) you are also fluent in English (C1).

Why work in Greece?

A few reasons you should start your career in this Mediterranean country: One of the richest countries historically and culturally speaking. It is a blessed country for the weather it has. The cost of living is lower and the salaries that we offer allow you to have a decent life style while living here. Companies are hiring, and great conditions are being offered to those willing to relocate and for locals that are willing to start their new adventure with them.

The company

The Company is an outsourcing firm, with a giant network of multiple offices located in 76 countries that serve in a total of 160 markets. They take pride themselves on being one of the best in the world at what they do, Customer Care Services! They constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs.

Job Description

Communicating through chat & phone with subscribers
Answering how-to questions about payment
Troubleshooting streaming and content issues
Assisting subscribers with how-to questions & navigating on Netflix
The working hours are Mo.-Su. 11:00-23:00 (8 hour shift, 5 days work, 2 days off)

Requirements:

Proficient knowledge of German
Fluency in English
Great communication & soft skills, as well as problem-solving skills
Computer knowledge/tech savviness
Being a TV shows fan (or even a Netflix subscriber) will be considered as an extra asset!
Job location is Athens but at the moment you will be working in home office.

Offer:

Salary will be 1300 euros a month (x14) plus up to 120 euros bonus a month (x12)
Relocation package that includes: Airplane tickets (return flight if requested, paid accommodation for the duration of the Pandora project, agency support to find a new place to stay (for long term stayers), taxi from the airport to the accommodation.
Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, and Bank account, etc.
Paid training to keep you up to date on products and procedures.
Excellent career advancement opportunities.
International working environment.
Company-organized festivals, parties, excursions, etc. throughout the year.
Discounts for our employees all over Athens.

About Us - Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.

German-speaking streaming Support Expert to Greece