Employee (m/f/d) User support and user assistance

Jägerstraße 22/23, 10117 Berlin Full-time

The Berlin-Brandenburg Academy of Sciences and Humanities (BBAW) is an association of scientists with over 300 years of history that promotes dialog between science and society. Its scientific profile is characterized above all by basic research in the humanities and cultural sciences, interdisciplinary social and political consulting in various fields and the communication of science to the public.

The task of the "Information Technology" (IT) division of the TELOTA - IT/DH department of the BBAW is the smooth and demand-oriented provision and maintenance of central services and IT services for the digital operation of the administration, scientific research projects, archive and library as well as for the interdisciplinary working groups. In addition to supporting users of the IT services, this also includes the hardware components for servers, storage and networks. The IT department operates several server rooms at the various BBAW locations.

For its IT department, the Academy is looking for a

Employee (m/f/d) User support and user support

to the extent of 100% of the regular weekly working time (divisible if necessary)

Your tasks:

IT support and user support
- User-oriented user support as part of first-level support
- Receiving user inquiries about the hardware used, standard software and established services
- Analyzing, diagnosing and resolving hardware and software problems, special situations and incidents
- Provision, configuration, administration and maintenance of clients and end devices as well as other peripherals, including software
- Creation and management of user profiles
- Continuous further development of service processes and technology used
- Adaptation and maintenance of the database-supported IT management system (inventory management)
Ensuring the operational readiness of Windows-based server systems
- Configuration and administration of Windows servers
Procurement of hardware and software
- Determination of requirements in IT procurement issues
- Planning, selection and organization of new and existing software licenses and hardware inventories
- Independent, regular revision of specifications for standard hardware models
- Technical and content-related input for award procedures
- Request for quotations and independent communication with dealers
- Invoice processing in close cooperation with the finance department
- Coordination and processing of warranty and repair cases
- Planning the possible uses of hardware and/or software that is no longer in use
Documentation of activities, systems and recommendations for action

Your profile:

Completed vocational training as an IT specialist (system integration) or comparable qualification proven by professional experience
At least three years of relevant professional experience in the above-mentioned key tasks
Very good knowledge of Microsoft Windows 10/11 and Office 2013-2021 administration
Good knowledge of directory services (AD/LDAP)
Solid and up-to-date knowledge of Windows Server systems 2012-2022
Knowledge of current client/server network infrastructure
Basic knowledge of virtualization technologies
Basic knowledge of backup and recovery
Practical experience in first-level support with ticket systems and remote support
Experience with client and peripheral hardware
German language skills (min C1) spoken and written
A structured, results- and service-oriented way of working
Ability to work in a team as well as good communication and cooperation skills
Willingness for continuous further development
Experience in public procurement law (VOL or UVgO, EVB-IT) and basic commercial knowledge are also desirable

Our offer:

An attractive workplace at Gendarmenmarkt in Berlin-Mitte with the possibility of mobile working by arrangement
A varied job in an interdisciplinary team, across all areas of IT
Company pension scheme and capital-forming benefits
Subsidy for the VBB company ticket
30 days vacation for a full-time job; in addition, the 24.12. and 31.12. are exempt
Opportunities for professional development
Family-friendly working conditions

Remuneration is in accordance with pay group E 9 TV-L Berlin. The place of work is Berlin.

The Berlin-Brandenburg Academy of Sciences and Humanities endeavors to increase the proportion of women in areas in which they are underrepresented in accordance with the State Equal Opportunities Act and the Women's Promotion Plan, therefore applications from women are expressly encouraged. Applications from people with a migration background are expressly encouraged. Applications from severely disabled persons will be given priority if they are equally suitable.

Please send your informative written application documents, preferably electronically in a PDF file (max. 5 MB) under the reference number IT 01 2024 by 12.05.2024 to

Please note that we will contact you after the application deadline and that you will not receive a separate confirmation after uploading your application file.

Please upload your application portfolio under the following link:

Berlin-Brandenburg Academy of Sciences and Humanities
Department of Human Resources and Law
Ms. Ines Hanke
Jägerstraße 22/23, 10117 Berlin